Maker are leading the way here at The Rakem Group by recently being granted the certification in the ISO9001:2015 standard.
Maker Industrial successfully completed the transition on 10th June 2017, a great achievement for such a young business as many businesses are still in the process of transitioning from ISO9001:2008 to the new 2015 revision.
ISO refers to the International Organization for Standardization – where standards issued by the body act as specification for vendors to aim for so that quality, safety and efficiency are ensured for a quality management system (QMS).
Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.
Speaking of the recent achievement, Kieran Rafferty MD of Maker, commented: “Maker is confident that our commitment to ISO9001:2015 will result in us continually improving our business processes and further enhance customer and other stakeholder satisfaction as our business grows.
“I would like to thank Andy Byrne for his invaluable contribution to making this happen.”
ISO 9001:2015 strives to give additional momentum to the continuous and systematic improvement of processes within organisations.
Via its new arrangement in ten clauses, ISO 9001:2015 now has the same unambiguous structure as all standardised management systems, known as a ‘High Level Structure’ (HLS).
In ISO 9001:2008, customers were often named as being the only interested party.
Mr Rafferty added: “This concept has been extended in ISO 9001:2015 where suppliers, personnel, shareholders, legislative bodies, society, internal customers are now included as interested parties, in addition to customers. As an organisation, Maker Industrial has to be aware of the importance of these interested parties’ (changing) requirements and standards and anticipate them in the features of our products and services.”
Maker are a confidential toll manufacturer and they are separated from the competition by offering formulation assistance that is supported with excellent technical facilities which meet the rigours of ISO quality standards.
The team have over 100 years of blending, mixing and formulating experience in coatings manufacturing and have always been recognised for their high standards including the seven principles based on the ISO which are:
- Customer focus
- Leadership commitment to quality objectives
- Employee engagement in the quality goals set by leadership
- Process-driven approach to achieve quality objectives
- Continuous improvement
- Evidence-based decision making
- Customer and partner relationship management